1. General Provisions
ba999g (referred to below as "the Platform", "we", or "the Company") provides an online betting and casino service for users in Bangladesh. These Terms and Conditions ("Terms") apply to the ba999g website and all associated services.
By accessing this website or creating an account, you are considered to have agreed to all clauses and sub-clauses of these Terms. If you disagree with any part of these Terms, please refrain from using this platform.
ba999g reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after changes take effect will indicate that you have accepted the revised Terms.
2. Eligibility and Registration
The following eligibility requirements must be met to open an account on the ba999g platform:
- The applicant must be at least 21 (twenty-one) years of age.
- The applicant must be a real, living person — registration via any artificial entity, bot, or automated program is not accepted.
- All information provided at the time of registration must be completely truthful, accurate, and up to date.
- Each individual may operate only one account. If a single person holds multiple accounts, all of them may be cancelled.
- The applicant must not reside in a jurisdiction where online gaming is completely prohibited.
You must provide your correct name, date of birth, email address, and mobile number at registration. ba999g may request additional documents for identity verification at any time, such as a copy of a national ID card or passport.
2.1 Account Verification
After registration, ba999g may ask you to complete an account verification process (KYC — Know Your Customer). Withdrawal access may be limited until this process is complete. Contact our support team for more details about the verification process.
3. Account Management
Each user is fully responsible for the security of their account. It is your responsibility to keep your login details, password, and other security information confidential.
- You may not allow anyone else to use your account.
- If you suspect any unauthorised access to your account, you must notify our support team immediately.
- To change information registered on your account, you must submit a request through support.
- ba999g reserves the right to temporarily suspend or permanently close any account if evidence of a terms violation is found.
3.1 Closing Your Account
You may request to close your account at any time. It is recommended that you withdraw any remaining balance before the account is closed. ba999g generally takes 1 to 3 business days to process an account closure request.
4. Deposits and Withdrawals
ba999g processes transactions through the digital payment methods commonly used in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).
4.1 Deposits
- Minimum deposit amount: ৳100 (per method).
- Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
- Deposits are generally credited to your account instantly. If there is a delay due to a technical issue, please contact support.
- The purpose of any deposit must be entirely lawful. Suspicious transactions will be investigated.
4.2 Withdrawals
- Minimum withdrawal amount: ৳1,000.
- Withdrawal requests are generally processed within 1 hour.
- The withdrawal method must be consistent with the deposit method.
- Withdrawals may be held if KYC verification has not been completed.
- ba999g reserves the right to suspend or cancel a withdrawal if fraudulent activity is suspected.
5. Bonuses and Promotions
ba999g offers various bonuses and promotional offers for new and regular members. All bonuses are subject to the following general terms:
5.1 Welcome Bonus
- New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000.
- Example: Deposit ৳1,000 and receive a ৳1,500 bonus, for a total balance of ৳2,500.
- Example: Deposit ৳22,000 and receive the maximum bonus of ৳15,000, for a total balance of ৳37,000.
- Wagering requirement: The bonus amount must be wagered 15 (fifteen) times before the bonus and any winnings can be withdrawn.
- The welcome bonus applies once per account only.
5.2 VIP Program
The ba999g VIP program has five tiers, each offering a weekly cashback benefit:
- Bronze: up to 0.3% weekly cashback.
- Silver: up to 0.6% weekly cashback.
- Gold: up to 0.9% weekly cashback.
- Platinum: up to 1.2% weekly cashback.
- Diamond: up to 1.5% weekly cashback.
You can advance to higher VIP tiers by staying regularly active. ba999g reserves the right to change VIP tiers and associated benefits at any time.
5.3 General Bonus Terms
- Bonuses cannot be withdrawn as cash — they may only be used for betting.
- Multiple bonuses cannot be used at the same time unless specifically stated.
- ba999g reserves the right to withdraw or modify any bonus offer.
- If an attempt is made to obtain a bonus through fraudulent means, the account will be cancelled.
6. Betting and Gaming Rules
All bets and game sessions on ba999g are governed by the following rules:
- A bet or game session that has been confirmed cannot be cancelled.
- If a game is left incomplete due to a technical fault, ba999g reserves the right to investigate and make a decision.
- Unusually high payouts resulting from a software error or misconfiguration may be voided.
- In sports betting, official results will be considered final.
- ba999g reserves the right to change the odds for any market or event at any time.
6.1 Fair Play Assurance
ba999g is committed to ensuring fair play across all games. All games offered on our platform are tested and operated using transparent Random Number Generator (RNG) technology. If you believe there has been an irregularity in the outcome of a bet or game, please file a complaint through support.
7. Prohibited Activities
The following activities are strictly prohibited on the ba999g platform. Violating these restrictions may result in permanent account cancellation and forfeiture of any funds held:
- Operating multiple accounts or using another person's account.
- Abusing the bonus system, such as multiple members of the same household claiming bonuses on separate new accounts.
- Any form of cheating, fraud, or software hacking.
- Placing bets using automated bots or scripts.
- Using the platform for money laundering or illegal financial activity.
- Threatening, harassing, or insulting other members or staff.
- Placing bets through third parties outside the platform or selling your account.
8. Privacy and Security
ba999g places the highest importance on protecting your personal information. The platform uses SSL encryption technology to keep all data secure.
To learn more about how your personal information is collected, used, and stored, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.
- ba999g never sells your personal information to third parties.
- Information will not be disclosed except in response to a lawful request from a legal authority.
- Email or SMS may be used for marketing communications with the user's consent.
9. Responsible Gaming
ba999g believes that gaming is a form of entertainment and should always be enjoyed responsibly. We are committed to preventing problematic gaming behaviour.
Users may use the following features on their account:
- Setting deposit limits (daily, weekly, or monthly).
- Setting session time limits.
- Self-exclusion — temporarily closing your account for a set period.
- Permanent self-exclusion — for anyone who wishes to stop gaming entirely.
To learn more about responsible gaming, please read our Responsible Gaming page. This platform is for individuals aged 21 and over only.
10. Dispute Resolution
Any complaint regarding a transaction, game result, or bonus will be resolved through the following process:
- First step: Contact the support team via live chat or email.
- Complaint filing deadline: Within 30 days of the relevant incident.
- ba999g will provide an initial response within 5 business days of receiving the complaint.
- Complex disputes may take up to 30 business days to resolve.
ba999g's final decision will be considered binding in all disputes.
11. Changes to Terms
ba999g reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.
Continued use of the platform after changes have been made will be considered acceptance of the revised terms and conditions. Users are encouraged to review this page regularly.
12. Contact
If you have any questions or concerns about these terms and conditions, please contact us:
- 24/7 Live Chat — with support available in Bengali.
- Email: [email protected]
Our support team is always ready to be by your side and committed to resolving any issues quickly.